Who looks after your personal information
Your personal information will be held by Lex Autolease which is part of the Lloyds Banking Group. More information on the Group can be found at www.lloydsbankinggroup.com
Our full privacy notice
This privacy notice contains key information about how we will use and share your personal information and the rights you have in relation to this. If you want to know more please access our full privacy notice at https://www.lexautolease.co.uk/business/privacy or ask us for a copy.
How we use your personal information
We will use your personal information:
- To provide products and services, manage your relationship with us and comply with any laws or regulations we are subject to (for example the laws that prevent financial crime or the regulatory requirements governing the products we offer).
- For other purposes including improving our services, exercising our rights in relation to agreements and contracts and identifying products and services that may be of interest.
To support us with the above we analyse information we know about you and how you use our products and services, including some automated decision making. You can find out more about how we do this, and in what circumstances you can ask us to stop, in our full privacy notice.
Who we share your personal information with
Your personal information will be shared within Lex Autolease Limited and other companies that provide services to you or us, so that we and any other companies in Lloyds Banking Group can look after your relationship with us. By sharing this information it enables us to better understand our customers’ needs, run accounts and policies, and provide products and services efficiently. This processing may include activities which take place outside of the European Economic Area. If this is the case we will ensure appropriate safeguards are in place to protect your personal information. You can find out more about how we share your personal information with credit reference agencies below and can access more information about how else we share your information in our full privacy notice.
Where required we may pass your information to the manufacturer, supplying dealer or broker and all companies within the manufacturer, dealer group or broker for possible further business with you including marketing. We may also pass your information to agencies conducting market research and customer satisfaction research for us.
We may share your information with third party service providers in order to facilitate the delivery of other services related to your agreement with us such as daily rental, accident management, vehicle servicing maintenance and repair, replacement tyres and glass, breakdown and recovery, insurance and European travel.
We may share your information with third parties who contact us regarding the use of your vehicle including in connection with accidents, offences, fines including foreign fines, penalties, charges including congestion charges and private parking charges, and tolls.
We may pass information about you and your agreement to anyone we have appointed to help administer your agreement, to your credit insurer for administration, claims handling and fraud prevention (which could include passing it to other insurers), to insurance companies or to recover amounts owing or to anyone to whom we transfer the agreement.
Where required by law or to comply with the terms of the agreement, we may share your information with the police or other law enforcement agencies.
Where required we may give an early settlement quotation to the supplying dealer or broker.
With your consent we may give an early settlement quotation to any other dealer or broker who asks us for one.
Where we collect your personal information from
We will collect personal information about you from a number of sources including:
- Information given to us by you on application forms, over the phone or through the device you use and when new services are requested.
- From your employer in cases where we have an agreement with them for the provision of company vehicles and/or ancillary fleet related services.
- From analysis of how you operate our products and services, including the frequency, nature, location, origin and recipients of any payments.
- From or through other organisations (for example card associations, credit reference agencies, insurance companies, retailers, social media and fraud prevention agencies).
- In certain circumstances we may also use information about health or criminal convictions but we will only do this where allowed by law or if you give us your consent.
You can find out more about where we collect personal information about you from in our full privacy notice.
Do you have to give us your personal information
We may be required by law, or as a consequence of any contractual relationship we have, to collect certain personal information. Failure to provide this information may prevent or delay us fulfilling these obligations or performing services.
What rights you have over your personal information
The law gives you a number of rights in relation to your personal information including:
- The right to access the personal information we have about you. This includes information from application forms, statements, correspondence and call recordings.
- The right to get us to correct personal information that is wrong or incomplete.
- In certain circumstances, the right to ask us to stop using or delete your personal information.
- From 25 May 2018 you will have the right to receive any personal information we have collected from you in an easily re-usable format when it’s processed on certain grounds, such as consent or for contractual reasons. You can also ask us to pass this information on to another organisation.
You can find out more about these rights and how you can exercise them in our full privacy notice.
Other Individuals you have financial links with
We may also collect personal information about other individuals who you have a financial link with. This may include people who you have joint accounts or policies with such as your partner/spouse, dependents, beneficiaries or people you have commercial links to, for example other directors or officers of your company.
We will collect this information to assess any applications, provide the services requested and to carry out credit reference and fraud prevention checks. You can find out more about how we process personal information about individuals with whom you have a financial link in our full privacy notice.
How we use credit reference agencies
In order to process your application we may supply your personal information to credit reference agencies (CRAs) including how you use our products and services and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and ensure the product is appropriate for you, confirm identity, manage your account effectively and where necessary trace and recover debts and prevent criminal activity.
We may also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time, information on funds going into the account, the balance on the account and, if you borrow, details of your repayments or whether you repay in full and on time. CRAs will share your information with other organisations, for example other organisations you ask to provide you with products and services. Your data will also be linked to the data of any joint applicants or other financial associates as explained above.
You can find out more about the identities of the CRAs, and the ways in which they use and share personal information, in our full privacy notice.
How we use fraud prevention agencies
The personal information we have collected from you and anyone you have a financial link with may be shared with fraud prevention agencies that will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found in our full privacy notice.
How we share personal information about insurance products
If you apply to us for insurance, we may pass your details to the relevant insurer and their agents. If we are accident managing your vehicle and a claim is made, any personal information given to us, or to the insurer, may be put onto a register of claims and shared with other insurers to prevent fraudulent claims.
Contact from your relationship manager and your marketing choices
Personal contact is an important part of the service and in certain parts of our business your relationship management team may contact you personally by mail, telephone, email or text message to inform you about products and services offered by Lex Autolease Limited and others that they think are relevant to you, based on their understanding of your needs.
In addition to the service you have asked for from your relationship management team above, we would like to keep you up to date on other suitable products, services and offers from Lex Autolease Limited. Please let us know how you would like to hear from us below. These choices won’t affect any necessary information we need to send you such as statements or the service you receive from your relationship management team and, don’t worry, you can change your mind and update your preferences at any time.
- Email
- Text Messages
- Telephony
- Device Messages
- Post
By saying yes you are giving consent for Lex Autolease Limited to use your personal information to send you information about relevant products, services and offers. Occasionally we will send you selected offers from other companies within Lloyds Banking Group that may be relevant to you.
How you can contact us
If you have any questions or require more information about how Lex Autolease Limited may use your personal information, please contact the Lloyds Banking Group Data Privacy Officer by calling 0344 755 0502 for Personal Contract Hire and 0800 389 3690 for Business Leasing.
Version Control
(Lex Autolease Data Privacy: v1.1 11 July 2018)
Driver Login
Fleet Contact Login
