News
Lex Autolease scores a double customer services win
Both Lex and Lloyds TSB Autolease have been separately shortlisted for the B2B team award, despite competition from 800 blue-chip and SME firms across the UK, including Cable & Wireless and Telefonica O2.
Claudia Rose, Corporate Sales Director and head of customer service at Lex Autolease says: “This underlines the benefits of bringing together two companies which not only deliver industry-leading fleet services, but also excel against the very best in other sectors too.
“We work hard at to create the right culture, and care greatly about providing consistently high levels of customer satisfaction for firms large and small. Our people are the some of the best around because our customers tell us so, but benchmarks like this award scheme are also important to further evaluate where we can make improvements.”
Simon Thorpe, Programme Director at the National Customer Services Awards, says: “Just reaching the shortlist for this accolade is a great achievement and many of the firms shortlisted every year are genuinely world-class customer service organisations which we are proud to recognise and reward.
“It’s novel to have two teams from the same company as finalists and just goes to show that Lex Autolease has a thriving customer service culture.”
Two teams representing Lex and Lloyds TSB Autolease will go forward to the judging process next month to present in front a panel of customer service experts, practitioners and industry bodies.
It is the tenth year of the award scheme with this year’s winners revealed during an awards ceremony held at the Grosvenor House Hotel in London on the 9th December.
For further information, please visit the awards’ website at: www.customerserviceawards.com
